Privacy Policy

1. Overview & Scope

At Ortoris Homeopathic Therapeutics ("Ortoris", "we", "our", or "us"), we are committed to safeguarding your privacy and protecting your personal information. This Privacy Policy outlines how we collect, use, process, disclose, and secure your personal data when you visit our website (ortoris.com), purchase our homeopathic hair care products, or interact with our customer support.

By accessing or using our website and services, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We may collect and process the following categories of information:

• Personal Identifiable Information: Full name, email address, contact phone number, shipping address, billing address, and postal code.
• Transactional & Order Data: Items purchased, order total, date & time of transaction, shipping method, promo codes used, and fulfillment status.
• Payment Information: All payment transactions are securely processed by authorized, RBI-licensed payment gateways (including Cashfree Payments). We do not store your full credit card numbers, debit card PINs, CVV, or net banking passwords on our servers.
• Technical & Usage Information: IP address, browser type, device information, operating system, and browsing habits collected via standard cookies and log files.

3. How We Use Your Information

We utilize the collected information strictly for legitimate business purposes:

• Processing, verifying, fulfilling, and shipping your product orders.
• Providing order status updates, delivery tracking SMS/email, and customer support.
• Processing refunds, returns, and dispute resolutions.
• Preventing fraudulent transactions and ensuring website security.
• Complying with applicable statutory, tax, and legal obligations in India.
• Sending optional promotional newsletters or health guides (only if you have opted in).

4. Payment Security & Third-Party Processors

Your online payments are encrypted and processed through industry-standard, PCI-DSS Level 1 compliant payment partners such as Cashfree Payments.

During payment, you are redirected to secure checkout gateways that use 256-bit SSL encryption. We do not have access to your sensitive financial credentials. Payment processors collect and handle your payment data in accordance with their respective privacy policies and regulatory norms mandated by the Reserve Bank of India (RBI).

5. Cookies and Tracking Technologies

We use cookies to maintain your shopping cart items, remember your login preferences, and analyze website performance. You may choose to disable cookies through your browser settings, though certain parts of our store (such as cart persistence) may function with reduced convenience.

6. Information Sharing & Third Parties

We do not sell, rent, or trade your personal data to third parties for advertising or marketing. We only share necessary data with trusted service providers who assist in:

• Logistics and courier partners (e.g. BlueDart, Delhivery, DTDC) to deliver your parcels.
• Payment gateways (Cashfree Payments) to authorize and settle payments.
• Government or law enforcement authorities if required by law or court order.

7. Your Rights & Data Retention

You have the right to access, update, or request the deletion of your personal account information. You may also unsubscribe from marketing communications at any time using the "unsubscribe" link in our emails or by contacting our grievance officer.