Return & Refund Policy

1. Our Return Commitment

At Ortoris, every formulation is produced in small batches adhering to the highest homeopathic and botanical standards. Your satisfaction is our utmost priority. If you receive a product that is damaged, defective, or incorrect, we offer a hassle-free return and refund procedure.

2. Eligibility for Returns & Replacements

You may request a return or replacement under the following conditions:

• Damaged or Leaking in Transit: If the product bottle or packaging is broken or leaked upon arrival.
• Incorrect Item Received: If the delivered product does not match what you ordered on our website.
• Defective / Expired Product: If the formula is compromised or past its manufacturing validity.
• Return Window: Return requests must be initiated within 7 days of the delivery date as confirmed by the courier partner.
• Condition: For hygiene and safety reasons in wellness and personal care, opened or partially used bottles are generally non-returnable unless defective or damaged upon delivery.

3. Order Cancellation Policy

• Before Dispatch: You can cancel your order at any time before it has been dispatched from our facility by contacting our customer support at +91 9978957878 or hello@ortoris.com. Full 100% refund will be processed immediately.
• After Dispatch: Once an order is handed over to the courier partner and a tracking AWB number is generated, the order cannot be directly cancelled. You may refuse delivery at your doorstep, and upon receipt back at our hub, a refund will be initiated minus any actual two-way courier shipping cost.

4. How to Initiate a Return or Replacement

Initiating a return is simple:

1. Send an email to hello@ortoris.com or WhatsApp us at +91 9978957878 within 7 days of receiving the package.
2. Include your Order ID (e.g. #ORT-1049) and a short description of the issue.
3. Attach 1–2 clear photographs or a short video showing the damaged product/seal/outer box.
4. Our support team will review and approve the request within 24 business hours and arrange a free reverse pickup via our logistics network.

5. Refund Timeline & Processing

Once your returned package is received and inspected at our quality verification center:

• Online Payments (Credit/Debit Cards, UPI, Net Banking): Refunds will be credited back to the original source payment account via our secure payment gateway partner (Cashfree Payments) within 5–7 business days.
• Cash on Delivery (COD) Orders: If applicable, refunds will be transferred via NEFT/UPI directly to your provided bank account details within 3–5 business days of verification.
• Notification: You will receive a confirmation email with transaction reference IDs as soon as the refund is initiated.