Terms & Conditions

1. Introduction & Acceptance

Welcome to ORTORIS. These Terms and Conditions ("Terms") govern your access to and use of the website located at ortoris.com (the "Site"), operated by Ortoris Homeopathic Therapeutics("Ortoris", "we", "our", or "us").

By accessing this website, placing an order, or utilizing our services, you acknowledge that you have read, understood, and agree to be bound by these Terms, along with our Privacy Policy and Return & Refund Policy. If you do not agree to these terms, please refrain from using our website.

2. Products, Formulations & Health Disclaimer

Ortoris specializes in natural, botanical, and homeopathic hair care and wellness remedies.

• Informational Purpose: Information provided on our site regarding ingredients, benefits, and homeopathic principles is for educational and wellness purposes only and is not intended as medical advice or substitute for consultation with a licensed medical professional.
• Patch Test Advisory: While our products are crafted from natural and homeopathic ingredients, individual skin and scalp types may react differently. We advise performing a 24-hour patch test prior to full application.
• Product Availability: We reserve the right to limit the sales of our products to any person, geographic region, or jurisdiction, and may discontinue any product at any time without prior notice.

3. Pricing, Orders & Payment Processing

• Currency & Taxes: All prices listed on the website are in Indian Rupees (INR) and are inclusive of applicable Goods and Services Tax (GST) unless specified otherwise.
• Payment Methods: We accept online payments via UPI, Credit Cards, Debit Cards, Net Banking, and Wallets through secure, RBI-authorized payment gateways including Cashfree Payments.
• Order Acceptance: Order confirmation emails are an acknowledgment of receipt of your purchase request. We reserve the right to refuse or cancel any order in the event of pricing errors, suspected fraudulent transactions, or stock unavailability. In such cases, full refunds will be issued immediately.

4. Shipping, Returns & Cancellations

Please review our complete Shipping Policy and Return & Refund Policy for detailed timelines and conditions.

Orders are dispatched within 24–48 hours of order placement. Standard domestic delivery within India takes 3–5 business days depending on location.

5. Intellectual Property

All content on this website—including but not limited to brand logos, product names, text, formulations, graphic designs, icons, images, and software—is the exclusive intellectual property of Ortoris Homeopathic Therapeutics and is protected by Indian and international copyright and trademark laws.

6. Limitation of Liability

To the fullest extent permitted by applicable law, Ortoris shall not be liable for any indirect, incidental, punitive, or consequential damages resulting from the use of, or inability to use, our website, products, or services. Our maximum aggregate liability shall not exceed the amount actually paid by you for the specific product in dispute.

7. Governing Law & Dispute Resolution

These Terms and any individual agreements under which we provide you services shall be governed by and construed in accordance with the laws of India. Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts in Surat, Gujarat, India.